If you use push notifications with your personal or work or school accounts, you'll get an on-screen alert that says you must provide additional verification before you can recover your information. Recover accounts requiring more verification The codes are different because each device has its own unique credential, but both are valid and work while signing in using their respective phones. Your account credentials are recovered to the new device.Īfter you finish your recovery, you might notice that your personal Microsoft account verification codes in the Authenticator app are different between your old and new phones. Sign in to your recovery account using the personal Microsoft account you used during the backup process. On your mobile device, open the Authenticator app, and select Begin recovery. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Authenticator app. Recover your account credentials on your new device Your account credentials are backed up to your cloud account. On your Android device, select Settings, select Backup, and then turn on Cloud backup. Your account credentials are backed up to your iCloud account. On your iOS device, select Settings, select Backup, and then turn on iCloud backup. Back up your account credentialsīefore you can back up your credentials, you must have:Ī personal Microsoft account to act as your recovery account.įor iOS only, you must have an iCloud account for the actual storage location. Your IT admin doesn't get any information about any of these accounts. We also don't associate or share your accounts in any way or with any other product or service. We don't store any other information associated with your accounts, including emails or files. Important: Only your personal and non-Microsoft account credentials are stored, which includes your username and the account verification code that's required to prove your identity.

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